Return and Refund Policy

Effective Date: April 13, 2026

Last Updated: April 13, 2026

At Kinevra Nutrition, we stand behind the quality of our products and are committed to your satisfaction. This Return and Refund Policy outlines the terms and conditions for returns, refunds, and exchanges for products purchased from Kinevra Nutrition.

Contact Information

Company: AURORA BRAZIL LLC

Email: contact@kinevranutrition.com

Phone: 

Address: 940 N HAVEN AVE STE 180-134 ONTARIO, CA 9176

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

Return request must be initiated within 30 days of delivery

Products may be opened or unopened

Products must not be expired

Products must be returned in the original packaging (including any included components)

Original receipt or proof of purchase must be provided

Non-Returnable Items

The following items cannot be returned:

Products past their expiration date

Custom or personalized products

Products damaged due to misuse or normal wear

Digital products or gift cards

Return Process

To initiate a return:

Contact our customer service team at contact@kinevranutrition.com or +1 (513) 201-3527

Provide your order number and reason for return

Receive return authorization and shipping instructions (Return shipping costs are the customer's responsibility)

Package items securely in original packaging

Ship items to the address provided by our customer service team

Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved Refunds

Refunds will be processed to the original payment method

Processing time: 5-10 business days after approval

Shipping costs are non-refundable unless the return is due to our error

Return shipping costs are the responsibility of the customer unless the product was defective or incorrectly sent

Partial Refunds

Partial refunds may be granted for:

Items not in original condition or damaged by customer

Items returned more than 30 days after delivery

Items missing original packaging or accessories

Exchanges

We only replace items if they are defective or damaged upon arrival. To exchange a defective or damaged item:

Contact us within 7 days of delivery

Provide photos of the damaged or defective product

We will provide a prepaid return label

Replacement items will be sent upon receipt of the returned product

Shipping Policy

Processing Time

Kinevra Nutrition processes all orders within 1-2 business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods and Delivery Times

Standard Shipping: 5-7 business days

Expedited Shipping: 2-3 business days

Express Shipping: 1-2 business days

Overnight Shipping: Next business day

Shipping Costs

Free standard shipping on orders over $75

Standard shipping: $4.99 for orders under $75

Expedited shipping: $9.99

Express shipping: $19.99

Overnight shipping: $29.99

Shipping Coverage

Kinevra Nutrition currently ships within the United States only. We do not offer international shipping at this time. We ship to all 50 states including Alaska and Hawaii (additional shipping charges may apply for Alaska and Hawaii).

Subscription Policy

How Subscriptions Work

Kinevra Nutrition offers convenient subscription services for regular delivery of your favorite supplements:

Choose your preferred delivery frequency (monthly, bi-monthly, or quarterly)

Enjoy exclusive subscriber discounts on all products

Automatic billing and shipping on your selected schedule

Free shipping on all subscription orders

Billing Cycle

Monthly Subscriptions: Billed every 30 days from your first order date

Bi-Monthly Subscriptions: Billed every 60 days from your first order date

Quarterly Subscriptions: Billed every 90 days from your first order date

Payment is automatically charged to your selected payment method 1 day before shipment

You will receive email notifications 3 days before each billing cycle

Subscription Management

You have full control over your subscription:

Modify quantities, products, or delivery frequency anytime

Skip deliveries up to 2 times per year

Pause your subscription for up to 3 months

Changes must be made at least 24 hours before your next billing date

Subscription Cancellation

Cancel your subscription anytime with no cancellation fees

Cancellation must be requested at least 24 hours before your next billing date

Contact customer service or manage cancellation through your account portal

You will receive confirmation of cancellation via email

Damaged or Defective Products

If you receive a damaged or defective product from Kinevra Nutrition:

Contact us immediately at contact@kinevranutrition.com

Provide photos of the damaged product and packaging

We will provide a full refund or replacement at no charge

Return shipping will be covered by Kinevra Nutrition

Quality Guarantee

Kinevra Nutrition is committed to providing high-quality nutritional supplements. If you are not satisfied with the quality of any unopened product, please contact our customer service team within 30 days of purchase to discuss your concerns.

Late or Missing Refunds

If you haven't received a refund within the expected timeframe:

First check with your bank or credit card company

Contact your bank as processing times may vary

If you've done all of this and still have not received your refund, please contact us at contact@kinevranutrition.com

Gift Cards and Store Credit

Gift cards are non-refundable and non-transferable

Store credit may be issued at our discretion for certain returns

Store credit expires 12 months from issue date

Gift cards do not expire and have no associated fees

Force Majeure

Kinevra Nutrition is not responsible for delays or failures in delivery due to circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, labor disputes, or government actions.

Policy Updates

Kinevra Nutrition reserves the right to update this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after any such changes constitutes acceptance of the new policy.

Questions and Contact

If you have any questions about this Return and Refund Policy, please contact us:

Email: contact@kinevranutrition.com

Phone: 

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

Thank you for choosing Kinevra Nutrition for your nutritional supplement needs. We appreciate your business and are committed to providing excellent customer service.